Minigram Spices Privacy Policy
Last updated: September 2026
Minigram Spices respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you visit our website, place an order, contact us or sign up to receive communications from us, how we use that information and your rights in relation to it.
1. Who we are
Minigram Spices is a UK-based sole trader business.
For the purposes of UK data protection law, Minigram Spices is responsible for the personal information described in this Privacy Policy.
You can contact us at:
Minigram Spices
18 Glen Drive
Helensburgh
G84 9BJ
United Kingdom
Email: alastair@minigramspices.co.uk
2. Information we collect
When you use our website or buy from us, we may collect information including:
your name;
billing and delivery addresses;
email address;
telephone number, where provided;
products ordered and order history;
payment and transaction information;
delivery information;
correspondence, enquiries, complaints, returns and refund information;
marketing preferences; and
technical information about your use of our website, including information collected through cookies and similar technologies where applicable.
Payment transactions are processed through the payment services available through our website. Minigram Spices does not need to retain your complete payment-card details.
3. How we use your information
We use personal information only where we have an appropriate reason to do so.
Processing and delivering your order
We use your information to accept and process orders, take payment, prepare and despatch products, provide order and delivery information and deal with returns, refunds or replacements.
The principal lawful basis for this processing is that it is necessary to fulfil our contract with you.
Customer service
We use your information to answer questions and deal with correspondence, complaints and other customer-service matters.
Financial and business records
We may retain order and transaction information where necessary to meet accounting, tax and other legal obligations.
Food safety and product traceability
Order and customer information may be used where necessary for food-safety and product-traceability purposes.
In the unlikely event that a product needs to be withdrawn or recalled, we may use our production, batch and sales records to identify potentially affected orders and contact customers.
Operating and improving our website
We may use technical, website and analytics information to operate the Minigram Spices website, understand how it is being used and improve our products, services and customer experience.
Marketing
Where permitted, we may use your contact information to tell you about Minigram Spices products, offers and news.
Where we rely upon your consent, you can withdraw that consent at any time.
The ICO requires businesses to identify their purposes and lawful bases for processing rather than simply collecting information because it might be useful later.
4. Who we share your information with
We do not sell your personal information.
We may share personal information where necessary with organisations that help us operate our business, including:
Squarespace, which provides our website and online shop;
payment-processing providers;
Royal Mail or other delivery providers used to deliver orders;
Inventora, which we use to support inventory, production and product traceability;
providers of email, IT, accounting and other business services where applicable; and
professional advisers, regulators, public authorities or other organisations where disclosure is required or permitted by law.
Only information reasonably necessary for the relevant purpose will be shared.
5. Product traceability and recalls
Minigram Spices maintains production and batch traceability records.
Our inventory and production records may be used alongside website order records to help identify products supplied to customers.
In the unlikely event of a product-safety issue, withdrawal or recall, we may use this information to identify potentially affected orders and contact the customers concerned.
This information will only be used for legitimate business, regulatory and food-safety purposes.
6. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, accounting, tax, food-safety and regulatory requirements.
For example, information associated with purchases may need to be retained after an order has been completed for accounting and product-traceability purposes.
Marketing information will be retained while you remain subscribed or while we otherwise have an appropriate lawful basis for retaining it.
We periodically review the personal information we hold and delete or anonymise information that is no longer required.
The ICO requires a privacy notice to state how long information is retained or explain how the retention period is determined.
7. Marketing communications
Where you have chosen to receive marketing communications, we may contact you with information about Minigram Spices products, offers and news.
You can unsubscribe at any time by using the unsubscribe facility in our marketing emails or by contacting:
alastair@minigramspices.co.uk
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.
8. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for functions such as shopping baskets, checkout and website security.
Other cookies may be used for purposes such as analytics, performance or marketing. Where consent is required, these cookies will only be used in accordance with your cookie choices.
You can manage your preferences through the cookie controls provided on our website.
Further information is available in our separate Cookie Policy.
The ICO says visitors must be informed about cookies and that agreement is required where cookies are not strictly necessary.
9. Keeping your information secure
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We also use established service providers to support the operation of our website, payment processing, inventory management and other business functions.
10. International data transfers
Some service providers used in operating our website and business may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate arrangements and safeguards will be used as required by UK data protection law.
11. Your rights
UK data protection law provides individuals with a number of rights. Depending upon the circumstances, these can include the right to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
request deletion of information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain uses of your information;
receive certain information in a portable format; and
withdraw consent where our processing is based upon your consent.
To make a request or ask a question about your personal information, contact:
alastair@minigramspices.co.uk
12. Complaints
If you have concerns about how Minigram Spices handles your personal information, please contact us first and we will try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.
Information Commissioner's Office
13. Changes to this policy
We may update this Privacy Policy to reflect changes to our website, business practices, service providers or legal requirements.
The current version will be published on our website and the date at the top of this policy will be updated when appropriate